1. Which references can I check?
Ask for live websites, not just screenshots. A solid reference can be checked: the site exists, works on a phone, and its legal notice names the agency. Devlab lists its work with a link to each public site, including Banque de Tahiti, Sofidep, CESEC and Matete.
2. Is the team in Tahiti?
A local team understands local habits, CFP francs and network constraints in the islands, and answers in your time zone. Devlab brings together 14 experts between Papeete and Punaauia: development, design, communication and sales.
Ask to meet the people who will actually work on your project, not only the salesperson. Knowing who designs, who develops and who answers support requests avoids surprises once the contract is signed.
3. What exactly does the price cover?
Two quotes for the same amount can cover very different things. Ask about hosting, maintenance, support, improvements and what happens when the site needs rebuilding. At Devlab, the subscription is all-inclusive, redesign included when it becomes necessary.
4. Who owns the website and domain name?
The domain name should be in your name. The contract should say who owns the content and code, and how you get your data back if you change provider. Devlab sets these points out in its proposal.
Check this before signing, not when you want to leave: changing agency is much simpler when access, domain and exports were agreed from the start.
5. What happens after launch?
A website lives: text to update, a new offer, a page to add. Ask how these requests work, how fast, and what they cost. An agency that only talks about delivery will leave you on your own afterwards.
Ask for a concrete example too: the last change made to a client's site, how long it took and who handled it. The answer tells you more than a brochure.
6. Can the agency connect your tools (booking, catalogue, ERP)?
7. Is the site prepared for Google and AI assistants (structure, company data, English version if needed)?